Player FAQ

  1. Where can I download the app?
    The iPhone version can be downloaded from the Apple app store HERE. The Android version can be downloaded from the Google play store HERE. 

  2. What is Godlike Combo's refund policy?
    Credit card transactions made via Godlike Combo can be refunded within 7 days after the transaction takes place, or 24 hours after the tournament takes place, whichever occurs first. Please email us at [email protected] or call us at 408-216-0054 to initiate refunds.  When doing so, please include the transaction ID included in your email receipt. We will always do right by you.

  3. I keep getting an error when I attempt a paid registration. What's going on?
    This typically happens if you are using a non-US based credit card, or your device's locale is set to something other that US.  Godlike Combo is only authorized to accept US based payments.

  4. Why does Godlike Combo want to send me push notifications?  Are you going to spam me?
    Tournament organizers can choose to issue push notifications to players when their match is about to begin. If you'd like to receive these, please make sure you enable push notifications for Godlike Combo.

  5. I'm a sponsored player.  How can I add my sponsor tag?
    The mobile app has the option to add/edit your clan/sponsor tag.  Just hit the settings button on the lower right corner of the app, then press the "Set Team/Sponsor Tag" button.  You may also edit other account properties at this web page: https://events.godlikecombo.com/#!/manage
    ​
  6. I tried to create a Godlike Combo account, but never got the verification email. What gives?
    We've noticed that a small number of users, particularly those with @sbcglobal.net or @pacbell.net email addresses, are not getting the verification email when attempting to create a Godlike Combo account. If you run into this issue, please email us directly at [email protected], and we'll be happy to get you past this roadblock.

  7. How can I create a team?
    Follow the instructions HERE.

  8. How can I accept a team invite?
    Follow the instructions HERE.

  9. How can I register my team for a tournament?
    Follow the instructions HERE.

  10. Which Apple  devices can run the Godlike Combo mobile app?
    Godlike Combo runs on iPhone, iPad and iPod Touch devices running iOS 8 & higher. 

  11. Which Android devices can run the Godlike Combo mobile app?
    Godlike Combo runs on any Android device running Android 4.0.4 and higher.

  12. Why did you call yourselves Godlike Combo?
    Because we're godlike.  Couldn't you tell :p

  13. What the best way to reach you guys?
    Just use our contact us page.

Tournament Organizer FAQ

Here's a short video that will help you get up and running in 9 easy steps:
If the video didn't answer all of your questions, here's the rest of our tournament organizer faq:
  1. What platforms does Godlike Combo run on?
    The main tournament software is available for Windows and Mac free of charge. You can download the Windows version HERE and the Mac version HERE.  To learn more about the powerful features Godlike Combo provides, click HERE. 

  2. How do I Install Godlike Combo On Windows?
    You can download the native windows installer (exe) HERE. To install using the native installer, simply download the exe file and launch it. Follow the prompts to install Godlike Combo. Launch Godlike Combo either from the start menu or the created desktop icon.

  3. I got this weird error on Windows: "The program can’t start because MSVCR100.dll is missing from your computer." - What gives, and what do I do? 
    This is a necessary Windows file that for some reason isn't on all Windows machines.  You can download and install that file from HERE

  4. How do I install Godlike Combo On Mac?
    You can download the Mac OS X download .dmg (disk image) file HERE. To install, download the .dmg file to your machine. Double click the .dmg file. This should open a window showing Godlike Combo app. Drag the Godlike Combo app file to your Applications folder or wherever you want it to reside. Double-click the  Godlike Combo app file to launch Godlike Combo.

  5. I tried to create a Godlike Combo account, but never got the verification email. What gives?
    We've noticed that a small number of users, particularly those with @sbcglobal.net or @pacbell.net email addresses, are not getting the verification email when attempting to create a Godlike Combo account. If you run into this issue, please email us directly at [email protected], and we'll be happy to get you past this roadblock.

  6. What are the iPhone and Android apps for?
    The iPhone and Android apps allow participants to register for your tournament. You simply create the event in Godlike Combo on your PC or Mac, and if you allow, players can register via the mobile app (or the registration page we generate for your event). Players can also use the mobile app to keep track of their tournament experience (e.g. what their next match, what the bracket looks like, etc.).  Players can also report match results for matches they participated in (if event organizers allow authorize this), and even report errors if anything goes wrong. Note that disputed match results will show up as red in the PC and Mac software.

  7. What are judges?
    Judges are people you specify to report results for a tourney. Judges can report results for any match in the tourney (unlike participants, who can only report scores for matches they are participating in). Anyone with a valid Godlike Combo account can be made a judge (you just need their account email). This feature allows you to get others to help you run a tournament when such help is useful or required. Judges get extra options in the iPhone and Android apps that help them with their judging duties.

  8. What's a Godlike Combo Business Account?
    Business accounts allow Godlike Combo to collect registration and pot fees on your behalf from via the Android and iPhone apps and the registration web page we generate for your event.  This money is deposited weekly into a bank account of your choosing, minus normal credit card processing fees. These fees currently amount to 2.9% of the transaction amount, plus 30 cents.  This fee is directly paid to our payments partner, Braintree (a division of PayPal).  Godlike Combo does not collect any fees from tournament organizers. You can apply for a business account from the Godlike Combo PC or Mac Software.  Note that paid events that allow players to register via the Godlike Combo iPhone and Android apps will require you to have a Godlike Combo Business Account. Godlike Combo business accounts can be created with the Desktop PC or Mac Software, and are completely free to create.

  9. What fees are associated with credit card transactions that Godlike Combo collects on my behalf?
    2.9% of the transaction amount, plus 30 cents. This fee is paid directly to our payments partner, Braintree (a division of PayPal). Godlike Combo does not collect any fees from tournament organizers.

  10. What about my taxes?  Will I get a 1099-K form?
    Our payments partner, Braintree (a division of PayPal) will generate 1099-K tax forms for any Godlike Combo Business Account holders that have processed more than 200 transactions and at least $20,000 in total transaction volume for the year. Braintree file these forms with the IRS.  Once generated, we will electronically deliver the 1099-K forms to all

  11. How can I refund credit card payments? 
    Transactions can be refunded via the PC and Mac Godlike Combo software. Click on the "Go To Payments" button from the main tournament screen to manage.  Note that refunds are only allowed for the first seven days after a transaction has taken place, or 24 hours after the tournament takes place, whichever happens first.  If you need to refund payments after either of these events, please     email us at [email protected] or call us at 408-216-0054.

  12. When can I expect registration and pot fees collected by Godlike Combo on my behalf to be disbursed into my back account?
    Funds are disbursed weekly on a rolling basis to your bank account.  The last payments related to your event will be released to you in 5 business days after your event takes place.

  13. Why does my antivirus warn me about Godlike Combo on Windows?  Are you guys gonna steal my credit card info?
    Nope.  We're just so new that the antivirus packages out there don't know anything about us yet, and they're being overly cautious. 

  14. How does offline mode work? 
    Imagine that your PC or Mac software has its very own copy of the back-end server, and reverts to using its local server when an internet connection isn't available.  Never again will you have to worry about a bad internet connection stalling your tourney.  Note that certain operations, such a refunding payments, will always require a live Internet connection.

  15. Why does Godlike Combo ask for a gamertag when I create an account?
    We think that event organizers are just as likely to compete in events as well as organize them.  Why have you create 2 accounts?

  16. How much does Godlike Combo cost to use?
    Any software offered by Godlike Combo (PC/Mac software, mobile apps etc.) is free to download and use. Individual tournament organizers may choose to charge additional fees (registration etc.) for their events.  Tournament organizers who create Godlike Combo Business Accounts can optionally allow these fees to be collected via the Godlike Combo mobile application (note that fees collected on behalf of tournament organizers in the Godlike Combo mobile app will incur the types of transaction costs common credit card purchases).

  17. Why did you call yourselves Godlike Combo?
    Because we're godlike.  Couldn't you tell :p

  18. What the best way to reach you guys?
    Just use our contact us page.